i got banned for no reason for 24 hours. im done with premium , we cant live contact a support when we need help , get banned for no reason , matches end on web before we end the match. im done with premium
Do you have the match room page where you got banned for no reason for 24 hours? As looking at your account, you had an “unsportsmanlike conduct” ban which would not be for no reason.
You would only receive a cooldown by this system if you have received multiple reports from different players, throughout a number of matches. Unfortunately, support does not remove cooldowns imposed by this system.
If you would like some more information about this system, please take a look at this article: https://support.faceit.com/hc/en-us/articles/207338350-The-FACEIT-Behavior-Index