Hello! I have bought the supporter subscription three times now since yesterday and I still haven’t got access to the supporter/premium matching in CS:GO, can anyone tell me why I’ve spent 21 euros on nothing? I have the receipt on everything and I really need help, either I get a refund or actually access to the premium servers. I guess this is some kind of bug since I’ve bought premium and supporter before and played and it worked perfectly fine.


Hey @Sayegh - Could you please contact FACEIT Customer Support?

You can submit a ticket at

Please note: I’ve moved this thread to Community.