Subscription problem


#1

Hello,

A few weeks ago i tried to purchase a subscription via xsolla.
It failed 2 times, for whatever reason, still, i lost my money 2 times.

I received a message from u guys that it’ll take a few DAYS until it’ll be transfered back, but nothing happened yet.

greets


#2

Hello @Subw4y,

I’m sorry to hear about that. Could you please contact Xsolla Customer Support?