Subscription problem


#1

Hello,

so i tried to buy a subscription with banktransfer (Klarna) twice now, paid the ~10€ twice and received an error on the homepage that the transaction failed even tho the money got withdrawn from my bankaccount.

Hope someone can help me :slight_smile:

greetz


#2

Seems the payment failed and the money will be returned within 7-10 days.

If you’re having issues purchasing a subscription, please contact our payment provider here: https://support.xsolla.com/


#3