Subscription issue


Hello. I have paid for a supporter account like 2 hrs ago, but my account hasn’t been upgraded yet. I have been waiting, but now I decided to text you because I paid for that supporter package and nothing happened. I would be happy if you could fix this problem as soon as you can. Thanks in advance!


Hey @Clafi.

Please submit a support ticket. Also, I’ve moved your thread from User Feedback to Community.


Hey @Clafi - I took a look at your account and can’t see any trace of the payment. Definitely one to speak to our Support Team about!


I paid with paysafecard can prove with the code but I do not know how


you can help me how to do it
I have the paysafecare code if it helps with something


@Clafi Please contact FACEIT Customer Support -