When this happens, please ask any of the captains to contact Live Support or do it yourself if you are the captain.
If you want to know more about FACEIT Support Options, please take a look at https://support.faceit.com/hc/en-us/articles/208871805-FACEIT-Support-Options
Since the entire tournament seems to be stuck due to this, I will ask @Kaostic to take a look at it.
Please note: I’ve moved this thread to Community
I cancelled the match, so at the very least, you can join another one
match on hold stuck in match room please help
Stuck in match room match is on hold please help