Server drop for my Country Player

bug

#1

We was 4 premade and we all droped from game after 5 round . And we cant reconnect faceit server … Not 1 all disconnect and 2 guy connected but 2 guy not connect… Friends surrend after 7 rounds and we loosing , lossing elo and we banned for 30 min , bcz we cant connect .We want point back , or we never play again with faceit .Also we are from Turkey .


#2

Hello @OmeGaSaPReN,

If you think that your ban is not warranted or is to long then you can dispute your ban by creating a support ticket and our 24hr Customer Support Team will investigate your claim and either reduce or remove the ban for you.

In your ticket include the match room URL and the reason why your account cooldown is considered unjust. Provide any proof that you have in order to be able to prove this claim.

Please Note:

Any cooldowns under 12hrs will not be removed and you must wait for the temporary ban to expire on your account before being able to queue into our system again.
https://support.faceit.com/hc/en-us/requests/new