Red dot on my faceit status


I don’t quite understand what it is all about, but after we tried to play one local Kazakhstan tournament on this platform, me and my teammates got a red dot (busy) near the avatar (instead of the green one).
We sat in the match room with our opponents, but for a given IP we could not log in to the server.
Opponents contacted the administration, but there was no response. Later, the match and the tournament itself was canceled and moved to another platform. After that, neither I nor my teammates, who were sitting in the match room, couldn’t invite each other to the party for playing together. I wrote in the Faceit Support, but there’s also no response.
Here’s the match room itself :


my friend has a issue where it shows he is offline when he is on and we cant get the red dot to go green any help ?