Problem with the account


I sent a ticket in which I explain why I can’t play with my account two days ago, still none answered.
The thing that makes me mad is the fact that I have never registered my csgo account here on faceit and when I try to register my account It says that It is already linked to another faceit account, maybe someone stole my account and created here, a faceit profile, that may be the case but I am the real owner and in almost every website if you are the owner of the game account you decide everything , here that rule doesn’t seem to exist ; I can’t even recover my account unless I make a ticket (thing that I’ve already done) and I hope for an answer . My question is why don’t you give people the opportunity to recover their account without making a ticket that’s so simple . I’m looking forward for your reply