Premium NA que times


#1

So me and my cousin have both decided to play faceit and purchased premium. Over the past two days we have tried to que multiple times for over 2 hours each time and still have not gotten in the first match in the premium que…

It’s just really frustrating paying for something that you can’t even use. Can we get a refund? Or is there a way to resolve this issue?


#2

Hey,

Try joining the Premium queue when the ladders for Premium start here is tonights - https://www.faceit.com/en/csgo/event/2ae2e9cb-a82b-438a-93fe-93411380254f

Also try adding a few of the guys as friends who have also signed up to play in the ladder. You have better luck joining as a party then of 5 then as solo since most players who play do so as full parties of five.

Cheers