Not responding servers


#1

We found the game and 4 players did not go to the server. Then they gave us a ban PUBG
SO WHY WE MUST BE BANNED IF YOUR FACE IT SERVERS IS NOT RESPONDING???


#2

When you’re having technical issues during a live match, please contact Live Support. Keep in mind that only captains can do this.

If you want to know more about FACEIT Support Options, please take a look at:

As for the cooldown:

My Ban is not justified what can I do?

If you think that your ban is not warranted or is to long then you can dispute your ban by creating a support ticket and our 24hr Customer Support Team will investigate your claim and either reduce or remove the ban for you.

In your ticket include the match room URL and the reason why your account cooldown is considered unjust. Provide any proof that you have in order to be able to prove this claim.

Please Note: Any cooldowns under 12hrs will not be removed and you must wait for the temporary ban to expire on your account before being able to queue into our system again.

Please note: I’ve moved this thread to Community.


#3