Not getting my elo

Last game we played yesterday we did not get our elo for the win. Not sure if it was because faceit went down while playing it but it did not effect the game. It was no server lag or anything like that. Someone know why?

Happened to more people, hopefully we will get elo which we won back

They said the only way you could get your elo back is if you have a screenshot of the match scoreboard with the final score. It was google having issues yesterday so they have lost all their game information in the time google was down…

Then as usually I am screwed over +36 elo due to this…