Losing Elo due to cheaters


#1

Hello, I am a british cs player who has recently lost 350 elo due to ‘playing’ with cheaters i had no knowledge of these players cheating and i am being punished for it. I have been trying to reach someone from faceit for some time please contact me and let me know what can or cannot be done


#2

Hey there!

When Elo is reverted for a situation like this, it is only given back if the users ban is removed due to an appeal by them (which unfortunately is highly unlikely, as the AC is in place for a reason).

We know this maybe isn’t the outcome you want to hear but it is the only way you would get the Elo back, support cannot do this.


closed #3