they have problems and my whole team and only one player from the enemy team disconnected during the match, we wrote to the support during the game and they didn’t want to help. when we contacted support, he said that the match is finished and he can’t cancel the match. it was clearly problem on faceit’s part and we still didn’t get any help. if you are having problems with connection/queues, cancel the matches because it will result in unfair matches.
cheers _rainMONSTA for the help