If the player can’t be punished for insulting others, then faceit is of no value to me.
Just ignore these players. Don`t cry about unimportant stuff.
So asking for a paid service provider to take harder measures against toxic behavior rather than letting anyone act like an asshole toward others is unimportant stuff? Ignoring them is NOT a solution to anything, you won’t be able to hear any info they possibly give and there’s still a ton of ways to abuse you via game mechanics even if he can’t say anything to you anymore.