I have an error changing the faceit account



The problem is this is that when I want to change my faceit mail I get that and it tells me to contact faceit support and I’ve been doing it for more than 2 years and I have not been able to solve it.
ionar I am from Venezuela and another problem is that I am lvl 1 and I have more than 75 games played and I understand that you must win to raise but I have won most of those games and I do not know what to do and I give to update the account and I do not update it, there is a capture in SpanishScreenshot_4