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You should tell your captain to call live Admin (Support -> LIVE CHAT)
Happened to me exactly the same, i was Captain and support/admin didnt come, they just dont care…
I’m banned beacuse I wanted to go to the match in 1 last minute, but I couldn’t beacuse of STEAM !
I have to wait 4 shit hours. Btw my friends started next match and they’re unbanned. @supporthelp
ps: I wasn’t captain