I did not receive a weapon that I exchanged for faceit points


#1

I purachse PP-BIZON OSIRIS for F1500 and I did not receive a weapon that I exchanged for faceit points
I have trade history with “FACEIT Dogelivery 5” on my inventory history mark as cancel.
I did not cancel this trade offer and I did not have notification of this trade on my steam notification area this green bell he did not appear.

Order ID: 5c3dfc7dc8a27900074ca04b
COMPLETED Thu, 24 Jan 2019
CREATED Tue, 15 Jan 2019
Trade Offer Canceled 24 Jan, 2019
I did not cancel this trade offer and did not have any steam notification about it.
Why this trade offer go automaticly for cancel status ?

What should i do to get back my 1500 Faceit points or even have skin PP-BIZON OSIRIS factory new ?

Can i add this bot “FACEIT Dogelivery 5” to friends and send him trade offer for the weapon skin I paid for ?