I canceled my sebscription 6 months ago but got charged today and had to cancel again


#1

I set my subscription to no longer renew as i wasnt using faceit anymore yet when i look at my bank account i see £18 has been taken out by faceit despite me setting the subscription not to renew. How can i get my money back?


#2

Hey @MozzaJP - Apologies for the slow reply, I must have missed your post yesterday.

Have you submitted a support ticket? You will need to and speak to the team about a refund. Please do not play any games with the new subscription: https://support.faceit.com/hc/en-us/requests/new