Hi i've been banned on faceit w/o cheating. please help

Hello, I’ve been playing FACEIT for a week I guess. then on my faceit client, it appears that there’s a quote that in order to prevent banned you need to log out etc. i think that’s the qoutes. and after that when i logged in again my accout says your account has been banned. please help me…

email : mcalaramojr@gmail.com
faceit: mcalaramojr