Help me how to solve the problem

#1

Hi, I have a problem with the cs go connection. I wanted to tie the game, but wrote that the game is already tied, I have an account for about 5 years, how can I solve this problem?

#2

I don’t understand the issue fully, I’m sorry.

Are you (1) new to FACEIT, want to link your steam account, but can’t? or
(2) returning to FACEIT, forgot your old account info, and trying to link your steam account to a new FACEIT profile?