Faceit supporter


#1

Hey
I bouht FACEIT SUPPORTER on 02.09.17 and the money is gone from my paypal account but i dont have FACEIT SUPPORTER what shoud i do to get my money back or get my FACEIT SUPPORTER ?

~ShiXn


#2

you should open a ticket here - https://support.faceit.com/hc/en-us/


#3

Hey @SHIXN; I’ve moved this to Community.

As @saar033 said, you will need to submit a ticket to our support team. It’s possible that this is an issue on Xsolla’s side, but our team will be able to advise you further.

Please submit your Xsolla customer ID along with your ticket.

While you wait for your ticket to be responded to, I’ve added five days of Supporter to your account. Hope this helps!