FACEIT cooldowns


hello @KeT0M i got an issue with my faceit. i cannot connect to the server until 5 mins. the problem was same like yesterday so i got 4 afk matches. i dont know why, but can u help me to fix my cooldown. this issue just keep on going and now i have to wait for 9 hours. so if u can help me pls fix my cooldown asap


@yohanesori I am sorry to hear about your issue, but I am just a forum moderator. I am unable to help you with your cooldown. Please take a look at Automated Temporary Cooldown System.

My Ban is not justified what can I do?

If you think that your ban is not warranted or is to long then you can dispute your ban by creating a support ticket and our 24hr Customer Support Team will investigate your claim and either reduce or remove the ban for you.

In your ticket include the match room URL and the reason why your account cooldown is considered unjust. Provide any proof that you have in order to be able to prove this claim.

Please Note: Any cooldowns under 12hrs will not be removed and you must wait for the temporary ban to expire on your account before being able to queue into our system again.

As for your issue with connecting to FACEIT servers, please take a look at CS:GO - Connect Retry Errors.