Faceit Ban Error Bug Broken


Me and my friend both have this message when trying to queue:
You are temporarily banned from joining the queue.
Reason: unsportsmanlike conduct
Ban ends: 10 Mar 2019, 18:54 EET
Why ? How can 2 players get banned like that ?
I don’t care how FBI works, it’s just broken.
Question is who can unban us ? Because there was no unsportmanlike conduct