Just had a read of Fabian’s post… While it’s taking a more aggressive approach I thought I’d raise a couple of points that I believed need to be addressed.
Reports by premades
The reporting system is open to abuse by premades, I’ve lost count how many times multiple reports have been made because one player got mad and got his two mates to also report. This can easily be resolved by reducing the weighting of reports originating from the same premade in a game.
Reports in consecutive games
Touching on the above, I’ve also experienced where individuals have faced the same opponents two/three/four matches in a row and each time reported them. Repeated reports from a player against the same player in consecutive games should also have reduced weighting.
What I’m absolutely flabbergasted about is that homophobia and racism goes unpunished. While this is more difficult to deal with in game, when it’s spammed in a match lobby it’s very straight forward - in these instances a straight ban should be issued, no warnings. For a growing company, especially one based in the UK, your inaction to deal with these issues could quickly come to bite you in the rear in a big way. There should be zero tolernace.