The intruders had hacked my account and made the order number 5abbfbea2a17ec0007324507 March 28, 2018. The order status is unresolved. Please cancel this order and return the points to your account. I changed password. Also included two-factor authentication. Thanks in advance. My nick is on faceit Skandak.
Hi @Skandak - Sorry to hear that you’ve had your account breached. Before anything else, please make sure you that you have changed your password to both your email account and FACEIT account. Please also consider activating Two-Factor Authentication on your FACEIT account (and email account) to better protect yourself from future breaches.
Now, on to your issue. To cancel an order, you will need to contact our support team ASAP and have it cancelled from their side: https://support.faceit.com/hc/en-us/requests/new