Could not go on to the server


I found a game on faceit. My friends and the opponent went in the match, but I could not join because there was an error. In console there was this text that said “Retrying public( …”
Because of this error I got a 30 minute cooldown. Please do something for this and remove my cooldown so I can go to play again. I do not want stuff like this to happen to me again.
The game joining ID was