Bug cant enter in faceit match


I`m having a problema when i enter in the match i enter on cs and shows me the loading screen without the photo of the map the name cant see any letters from above and down of the name of the map. this is a bug is happeming often to me almost 1 time per day and is giving bans for this bc of this cant play on faceit most of the time with my friends and i get unfare bans.