Banned


#1

I’m so angry right now, i can’t come in the game, i have tried 2 times and now i’m banned:frowning:frowning: i was so happy today because i were going home and play and now i’m so angry because this shit don’t work
Sry, but just help me!!!


#2

Hey @mariusm122 - I’m sorry to hear about this. Can you tell me why you couldn’t join the game?

Also, please read this support article:

[…]

AFK Cooldowns

All games on our platform have a five minute warmup period in game for you to join the match. If you do not join the match, your account is issued a AFK cooldown.

[…]

My Ban is not justified what can I do?

If you think that your ban is not warranted or is to long then you can dispute your ban by creating a support ticket and our 24hr Customer Support Team will investigate your claim and either reduce or remove the ban for you.

In your ticket include the match room URL and the reason why your account cooldown is considered unjust. Provide any proof that you have in order to be able to prove this claim.

Please Note: Any cooldowns under 12hrs will not be removed and you must wait for the temporary ban to expire on your account before being able to queue into our system again.

Please note: I’ve moved this thread to Community.