Banned for anticheat going offline


I was in the middle of a warmup kicken some ace, my team was waiting on 1 last player to join. In the end when he never joined my anti cheat “went offline” when I tried to relaunch my anticheat I was immediately banned saying that I was afk. I am being punished for no reason I even subscribe to premium. this is insane. There also aren’t and fast responders or help desks live chat available for me to get help.