Banned after problems with server


Good evening. Half an hour ago, we found a game, after selecting a card and server, tried to log in to the server, but could not, the server gave the error “Unable to connect after 30 attempts”, after which my account was blocked for 30 minutes and my friend’s account for 2 hours. His nickname is SupraDin9. Is it possible to unban it right now? Or fix the servers)