Hello, I have a problem. On another account I have 2FA in Google Authentificator, I can not access this account because I reset the phone to factory settings, what should I do?


Hey @Case21

Sorry to hear that you have lost access, could you create a ticket with your FACEIT and Steam information and let me know what the ticket number is please? :grinning:


Please note: I’ve moved this thread to Community.


ticket? I can give you a stim profile, and faceit profile, I can tell login and password from faceit account


@Case21 - You can create a support ticket at https://support.faceit.com/hc/en-us/requests/new.

Please include the information requested by @OmgImSue:

Also, DON’T share your password with anyone.



Many thanks for your email. your ticket number is (404072) - so sit tight and our support team will respond asap.

To add additional comments, or update your request simply reply to this email.